Privacy Policy

Interloop Consulting ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Website") or interact with us in connection with our services (collectively, the "Services").

This Policy applies to all visitors, users, and others who access the Website or engage with our Services. By using the Website, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use the Website.

This Policy is designed to comply with applicable data protection laws, including India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), and reflects principles aligned with international standards such as the General Data Protection Regulation (GDPR). We are committed to processing personal data lawfully, fairly, and transparently.

2.1 Information You Provide Directly. We collect personal information that you voluntarily provide to us through the Website, including through our contact forms and inquiry submission channels. Based on the live forms on our Website, the information we collect may include:

• Full Name — to address you personally and identify your inquiry;
• Phone Number — to contact you regarding your inquiry or consultation request;
• Email Address — to respond to your inquiry and send you requested information; and
• Entity Type — to understand your business context and tailor our response appropriately.

We may also collect additional information that you choose to provide in message fields or during direct communications with our team.

2.2 Information Collected Automatically. When you access the Website, we automatically collect certain technical information to help us understand how visitors use the Website and to maintain its security and functionality. This may include:

• Your IP address and approximate geographic location;
• Browser type and version;
• Operating system and device information;
• Pages visited, time spent on pages, and referral sources; and
• Date and time of access.

This information is collected in aggregate form and is used to improve the Website's performance, user experience, and security. It does not personally identify you unless combined with other information.

We use the personal information we collect for the following purposes:

• To Respond to Inquiries. We use the information you provide through our contact forms to respond to your questions, requests for consultation, and inquiries about our services, including Zoho implementation, HR consulting, and business development services.
• To Schedule Consultations. We use your contact information to arrange consultations and follow-up discussions regarding potential engagements.
• To Provide Requested Information. We use your email address to send you information about our services, case studies, and resources that you have requested.
• To Improve Our Services. We use aggregated and anonymized data to analyze how our Website is used and to improve our service offerings and user experience.
• To Maintain Security. We use technical data to monitor and protect the Website against unauthorized access, malicious activity, and other security threats.
• To Comply with Legal Obligations. We may process your information where necessary to comply with applicable laws, regulations, or legal requests.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Under the DPDP Act and applicable data protection laws, we process your personal information based on one or more of the following legal bases:

• Consent. Where you have provided explicit consent for specific processing activities, such as submitting personal information through our forms.
• Legitimate Interests. Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. This includes responding to inquiries, maintaining Website security, and improving our services.
• Contractual Necessity. Where processing is necessary to take steps at your request prior to entering into a contract with us or to perform an existing contract.
• Legal Compliance. Where processing is necessary to comply with applicable legal obligations.

We process personal data from EU/UK residents in accordance with GDPR principles, including providing appropriate safeguards for data transfers as described in Section 11 below.

As of the last update of this Policy, our Website does not use third-party analytics scripts, advertising cookies, or tracking technologies such as Google Analytics, Google Tag Manager, or similar tools. We do not currently place tracking cookies for marketing or analytical purposes.

However, our Website may use essential cookies necessary for basic functionality, such as session management or maintaining user preferences. These cookies do not collect personal information and are strictly necessary for the operation of the Website.

We do not currently display a cookie consent banner because we do not use non-essential cookies that would require such notice. We will update this policy and implement appropriate consent mechanisms if we introduce any such tracking technologies in the future.

You can typically manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Website.

6.1 No Sale of Data. We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We consider your trust to be our most valuable asset and protect it accordingly.

6.2 Third-Party Service Providers. We may share your personal information with carefully selected third-party service providers who assist us in operating the Website, hosting our infrastructure, or delivering our services. These providers are bound by contractual obligations to process your information only as necessary to perform their services and to maintain appropriate security measures.

6.3 Zoho Platform. As a Zoho Partner, we implement, configure, and consult on Zoho applications. Some of our internal operations and client engagement processes may be supported by Zoho platforms. Any data processed through Zoho platforms is subject to Zoho's own privacy and security practices. We ensure that appropriate safeguards are in place for any client data processed through these platforms.

6.4 Legal Compliance. We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as courts, law enforcement, or regulatory bodies.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7.1 Inquiry Data. Information submitted through our contact forms is retained for the duration of our interaction with you and for a reasonable period thereafter to facilitate follow-up and to maintain a record of our communications.

7.2 Client Engagement Data. If you become a client, we retain your information for the duration of our engagement and as required by applicable law, including to maintain records of our professional services.

7.3 Retention Periods. Specific retention periods are determined based on the nature of the information, the purpose for which it was collected, and applicable legal requirements. We will securely delete or anonymize your personal information when it is no longer needed.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

8.1 Technical Measures. We employ industry-standard security practices, including:

• Encryption of data in transit (SSL/TLS) for all communications;
• Secure server configurations and access controls;
• Regular security assessments and updates;
• Monitoring for unauthorized access and security threats; and
• Data minimization principles in our collection practices.

8.2 Organizational Measures. Access to personal information is restricted to personnel who have a legitimate need to process it, and we maintain appropriate policies and training on data protection.

8.3 No Guarantee of Absolute Security. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but will take all reasonable measures to protect your data.

8.4 Data Breach Response. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law.

Under the DPDP Act and other applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access. You have the right to request a copy of the personal information we hold about you.
• Right to Correction. You have the right to request that we correct any inaccurate or incomplete personal information about you.
• Right to Deletion. You have the right to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
• Right to Withdraw Consent. Where we rely on your consent for processing, you have the right to withdraw your consent at any time.
• Right to Object. You have the right to object to processing of your personal information based on legitimate interests, and we will stop processing unless we demonstrate compelling legitimate grounds.
• Right to Data Portability. You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Grievance Redressal. You have the right to lodge a complaint with the Data Protection Board of India or other applicable regulatory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 13 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not submit any personal information to us.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under 18, please contact us immediately.

Interloop Consulting is headquartered in India and maintains operations in the United Arab Emirates. Your personal information may be processed and stored in India or the UAE, depending on the nature of our engagement and our operational infrastructure.

11.1 Transfer Safeguards. Where we transfer personal information across international borders, we implement appropriate safeguards to ensure that your information continues to be protected in accordance with applicable law. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved mechanisms.

11.2 Data Residency. We respect data residency requirements that may apply to our clients' data. Specific data storage locations are determined based on client requirements, applicable law, and our service delivery model.

By using our Website or providing us with your personal information, you acknowledge that your information may be transferred to and processed in countries other than your country of residence, including India and the UAE.

12.1 Right to Modify. We reserve the right to modify, update, or replace this Privacy Policy at any time, in our sole discretion. We will notify you of any material changes by posting the updated Policy on the Website and updating the "Last Updated" date at the top of this page.

12.2 Continued Use. Your continued use of the Website after any such changes constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, please stop using the Website.

12.3 Version Control. We recommend that you review this Privacy Policy periodically to stay informed of how we are protecting your information. You can always access the current version through the "Privacy" link in our footer.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Interloop Consulting

Email: connect@interloopconsulting.com
Phone: +91-9311632026

Registered Office: [Registered office address to be confirmed]

Grievance Officer (DPDP Act): [Name of Grievance Officer to be confirmed]
Grievance Officer Email: [Email address to be confirmed, or use connect@interloopconsulting.com if same]

We are committed to addressing your concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India or other applicable regulatory authority.