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A comprehensive, side-by-side comparison of every ACES tier — pricing, SLAs, escalation paths, and entitlements — so you can choose the level of partnership your Zoho ecosystem actually needs.
Select a plan to see its full detail below.
Our most complete tier — a named senior manager, the fastest SLAs on offer, bi-monthly ROI reviews, and an exclusive annual roadmap workshop.
Pricing & Commercial
Pricing
Free
Enterprise
Strategic
Billing Cycle
Free
Enterprise
Strategic
Contract Term
Free
Enterprise
Strategic
Support Channels & Coverage
Coverage Hours
Free
Enterprise
Strategic
Support Channels
Free
Enterprise
Strategic
SLA Response Times
Critical (Sev 1)
Free
Enterprise
Strategic
High (Sev 2)
Free
Enterprise
Strategic
Normal (Sev 3)
Free
Enterprise
Strategic
Escalation Matrix
Executive Escalation
Free
Enterprise
Strategic
Delivery Head Escalation
Free
Enterprise
Strategic
Features & Entitlements
Dedicated Success Manager
Free
Enterprise
Strategic
Optimization Credits / Year
Used for configs, workflows, reports & enhancements
Free
Enterprise
Strategic
Health & ROI Reviews
Free
Enterprise
Strategic
Training
Free
Enterprise
Strategic
Adoption Monitoring
Free
Enterprise
Strategic
Annual Roadmap Workshop
Free
Enterprise
Strategic
Credits & Remote Rate Benefits
Credit Rollover
Free
Enterprise
Strategic
Remote Rate
Base rate: INR 2,850/hr
Free
Enterprise
Strategic
Faster resolution with ACES vs. Free Support
Critical (Sev 1) response, both paid tiers
Optimization Credits per year on Strategic Growth
Up to 24× faster resolution with ACES compared to Free Support channels.
Unlock proactive support, dedicated partnership, and continuous platform optimization.
Master Services Agreement (MSA) prevails and governs all terms of this engagement.
Interloop is an authorized partner; not liable for Zoho platform bugs, downtime, or feature deprecations.
Strictly limited to the total ACES fees paid in the 12 months immediately preceding a claim event.
Clients cannot hire or solicit Interloop employees for 12 months post-termination of the agreement.
Must appoint a dedicated named SPOC for coordination and maintain all active Zoho licenses independently.
Choose the Strategic Growth plan for maximum ROI, comprehensive adoption monitoring, and proactive continuous optimization of your Zoho ecosystem.
Next steps
Choose your plan
Select the ACES plan that fits your business needs.
Confirm billing
Sign the agreement and complete the upfront annual payment.
Assign SPOC
Nominate your internal Single Point of Contact for smooth coordination.
Schedule kickoff
Meet your Success Manager and start optimization immediately.